CLIENT CARE SPECIALIST (WFH)

The Client Care Specialist will be responsible for providing top-notch customer service and support to our clients, ensuring their needs are met and issues are resolved in a timely and professional manner. The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a passion for delivering an exceptional client experience.

RESPONSIBILITIES:                  

• Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing support via phone, email, and in-person interactions.
• Build and maintain strong, positive relationships with clients by understanding their needs, preferences, and concerns.
• Assist clients with payment processing, including but not limited to billing inquiries, invoicing, and rescheduling payments as needed.
• Coordinate with affiliates and external partners to facilitate debt settlement negotiations and ensure timely resolution of outstanding balances.
• Collaborate with internal teams, including sales, negotiations, underwriting, and operations, to ensure client needs are met and inquiries are resolved promptly.
• Maintain accurate records of client interactions, transactions, and inquiries using CRM software.
• Proactively follow up with clients to ensure their satisfaction and address any outstanding issues or concerns.
• Provide product or service demonstrations and training to clients as needed.
• Stay up-to-date on company products, services, and industry trends to provide informed assistance to clients.
• Assist with administrative tasks, such as processing orders, managing client accounts, and generating

QUALIFICATIONS:              

• Resides within Metro Manila or nearby areas.
• Previous experience in customer service, client relations, or a related field is preferred.
• Fluent in English with excellent communication skills, both verbal and written.
• Strong interpersonal skills and the ability to build rapport with clients.
• Proven problem-solving abilities and the ability to think critically.
• Ability to multitask, prioritize, and manage time effectively in a remote fast-paced work environment.
• A positive attitude, flexibility, and a passion for delivering exceptional customer service.